Ripoffreport.com is a consumer advocates website where people come to file complaints about companies. The functionality of the site is simple.
- Login
- Write Your Report (often anonymous)
- Leave
The stated goal of the site is to provide accurate reports on companies that rip people off. The reports do not have to be investigated and there is no verification process. As you can guess people’s opinions on this site vary widely. Here are a few site reviews from alexa.com
“This website did great things to help resolve an issue with a very disingenuous charity. Sure there are people who might abuse the system. But that is for the consumer to research and understand. If a company or charity does good work, there will be ample evidence to offset any negative reports. it is the age of the internet, let the information flow!”
“RiOffReport_com positions itself as some sort of consumers champion, however the sad reality is that is enables people to make false and totally unsubstantiated claims against their competitors web sites knowing that because of the Google ranking system the report will often list high on the first page of the Google search results, with the effect of causing reputational damage. The concept is good, but I suspect that the creator quickly realized that they could make quite a bit of money out of having reports removed at a price (you can pay-if you negotiate). Thus this site has paradoxically become the rip-off. Note that you won’t find any ripoffreports about Google – the owners are careful with what they publish…”
What do you think?
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When it comes to consumer feedback, you are always opening a can of negativity up. In my previous studies, I’ve found that the public is much more willing to leave negative feedback than positive. So regardless of competitors attempting to tarnish one another and using Google, the result of consumer feedback was headed for unfavorable feedback from the start.
That is the most well thought out and accurate statement I have ever seen you write and I agree with it.
Way to go Derrick, well put.
I do have a friend who goes out of her way to leave positive feedback if she really likes the service.
We should celebrate this unprecedented event.
Please post your studies for all to see. I’m sure that would be entertaining.
In general I agree that people love reading and reporting negative information. Unfortunately, a site entitled ripoffreport.com doesn’t do much to stop this train of thought.
I wouldn’t have a problem with the site if the messages could be removed. Once someone posts something negative about your business it stays on the site forever unless you pay the extortion fee to remove it. That is the true rip off.
I like feedback sites and opportunities to leave feedback.
Producers always provide this vivid picturesque image of their products and never give the down side of them. Why is it so bad that Consumers give the reality and truth which majority of the time could be negatively taken? Seems to me that medium and balance is being attained.