Toyota is famous in the business world for its “lean” focus. Toyota focuses on getting more done with fewer people. Evidence of their success is everywhere. Try going outside for 20 minutes without seeing a Camry, Corolla, or Lexus. It’s impossible!
Compare Toyota to a restaurant chain like Outback Steakhouse. Outback has processes in place but their profitability is based on the customer’s experience. Factors like quality of food and drink, seat comfort, and waiter hospitality can make or break this chain.
An argument can be made for both sides (people vs processes). Which do you think is more important to the success of a business?
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